Returns & Exchanges
At One Click Plants, we want your new greenery to thrive in its new home. If your plant arrives damaged or unhealthy, we offer a 30-day guarantee to ensure your space stays vibrant and stress-free.
Unpack and Inspect
Carefully open your package within 48 hours of delivery and inspect your plant for any transit-related stress or damage.
Document Your Concern
If there is an issue, take clear photos of the plant and the packaging to help our horticulturalists assess the situation.
Contact Support
Email our customer care team with your order number and photos; we will respond within 24 hours to initiate a replacement or refund.
Safe Disposal or Return
In most cases, you won't need to ship the plant back; we will provide instructions on how to nurse it back to health or dispose of it sustainably.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing